We want every teacher and school to feel confident upgrading to a paid plan. This Refund Policy explains when and how refunds are issued.

1. Pro (Individual Teacher) plans

7-day refund window: Full refund if you raise a ticket within 7 calendar days of payment explaining why the Platform did not meet your expectation.
Auto-renewals: Cancel any time from your account settings; cancellations take effect at the end of the current billing period — pro-rata refunds are not offered after the 7-day window.
Annual plans: Pro-rata refund minus 10% admin fee if cancelled within 30 days of purchase. No refund thereafter.

2. School plans

School plans are typically annual contracts. Refunds are governed by the signed Service Agreement, which generally includes a 30-day satisfaction guarantee from the first teacher activation.
For pilot-to-paid conversions, the first month is fully refundable if cancelled within 30 days of go-live.

3. How to request a refund

Email support@actanonedu.com from your registered account email.
Include your name, account email, payment reference (Razorpay order ID), and a brief reason.
We acknowledge within 24 working hours and process eligible refunds within 7–10 working days back to the original payment method.

4. Non-refundable items

One-time setup or onboarding fees on School Enterprise plans.
Custom integration work delivered.
Generation usage exceeding fair-use thresholds.

5. Chargebacks

Please contact us before initiating a chargeback — most issues are resolved within a single email exchange. Unjustified chargebacks may result in account suspension.

6. Pilot Program

The School Pilot Program is free. There is nothing to refund. Pilot participation does not auto-convert into a paid plan.